Privacy Policy

1. Who We Are

Junior Collins HVAC, Inc. ("we," "us," or "our") is a licensed HVAC contractor located at 263 Marshall Ridge Rd, State Road, NC 28676. This privacy policy describes how we collect, use, and protect personal information when you use our website at JuniorCollinsHVAC.net.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This includes:

• Contact information — name, phone number, email address, and service address when you submit a contact form or request a quote
• Service information — system type, issue description, and appointment preferences you provide in service request forms
• Communications — messages you send to us via email or web forms

We may also automatically collect limited technical information when you visit our website, such as your browser type, pages visited, and approximate geographic location (from your IP address). Analytics and advertising tools are loaded only when the corresponding environment setting has been configured by the site owner. Those tools may use cookies or similar technologies to measure page views, referrals, phone and form interactions, and advertising conversions.

3. How We Use Your Information

We use the information you provide to:

• Respond to your service request, estimate inquiry, or question
• Schedule and coordinate HVAC service appointments
• Follow up regarding work we performed at your property
• Send you information you have requested about our services
• Comply with legal obligations

We do not use your information for automated marketing campaigns, interest-based advertising, or any purpose unrelated to your HVAC service relationship with us.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:

• Service providers — we use email delivery services to send confirmation notifications. These providers process information only on our behalf and are not authorized to use it for any other purpose.
• Legal requirements — we may disclose information if required by law or to protect our legal rights.
• Business transitions — in the event of a business sale or transfer, customer information may transfer as part of that transaction.

5. SMS and Text Message Consent

If you provide your phone number through our contact forms and consent to receive text messages, we may send you appointment reminders or service-related communications via SMS. You can opt out at any time by replying STOP to any text message or by contacting us directly. Standard message and data rates may apply.

6. Data Retention

We retain your contact and service information for as long as necessary to fulfill the service relationship and for a reasonable period afterward for record-keeping purposes. If you request deletion of your information, we will honor that request to the extent it does not conflict with our legal obligations.

7. Security

We take reasonable precautions to protect the information you provide. Our website uses HTTPS encryption for data transmission. We do not store full payment card information on our systems — payments, if accepted electronically, are processed through secure third-party providers.

8. Children's Privacy

This website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently received information from a child, please contact us and we will delete it.

9. Your Rights

You may contact us at any time to:

• Ask what personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of any marketing or non-essential communications

10. Changes to This Policy

We may update this privacy policy periodically. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy if you have questions about how your information is used.

11. Contact Us

If you have questions about this privacy policy or how your information is handled, contact us: